Digital Transformation In A Post-COVID World - 5 Key CX Strategies
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No one could have predicted the magnitude of the COVID-19 pandemic.
But what if your company could have prepared years ago for this uncertain moment?
Many companies that successfully pivoted during the pandemic had undergone digital transformations years before that put them on the path to success—regardless of what the future brought. In a post-COVID world, digital transformation is more important than ever.
In this ebook, I take a deep dive to discover how digital transformation prepared several major brands for COVID and investigate the reasons for their success and contributors to their failures. Any company, no matter the size or industry, can learn from these examples to see the importance of digital transformation and continual evolution, especially in our new post-pandemic world.
Learn how the best companies underwent digital transformations that prepared them to succeed in the unknown era of COVID and beyond. In our rapidly changing world, this won’t be the last time businesses are rocked by unexpected circumstances. These digitally leading companies across numerous industries show that preparing now and investing in digital transformation sets the foundation to pivot and succeed in uncertain situations.
Read case studies from Best Buy, Target, Honeywell and more about the ups and downs of their digital transformations, the effects of investing in digital solutions and the areas that had the biggest impact on their sales and growth.
Gain practical takeaways of what worked and what didn’t work for these companies. From how to successfully launch a reimagined retail store to how to build partnerships and focus on the strengths of your business, this in-depth guide covers best practices across multiple industries and provides tips on how to avoid being disrupted by future uncertainties.